If you have hired another worker I can not and will not help you with regard to the work they are doing for you. I am not affiliated with any other worker and I have no moral or ethical obligations to assist you. There is only one way around this and that way is to hire me as your worker. Otherwise, there's nothing I can do for you. I take care of my clients. My time and energy goes to my clients and not to other worker's clients.
There are no excuses, period. I don't care if the worker you hired is not answering your emails. I don't care if the worker you hired is wanting you to pay more money. I don't care if you haven't seen results. I simply don't care. You are not my client and I have no obligation to help you. I'm sorry you chose the wrong worker to hire but unless you hire me then you are not my concern. If you want to hire me, then I'll make sure you are taken care of. If not, good luck to you on your journey.